Zumwalt Poems Online

call center conversations

call center conversations

reciting written scripts
chattering cattle, chewing and spieling
windward whirling, wheeling and dealing
nouns, adjectives, action verbs
headers, disclaimers, inertia verbs
in this tornado of tomato and avocado
of spineless bombast and spiritless bravado
words take slushy, slippery substance
ringing, plinking, plunking, plucking
abrasively invasive: pocket knives and poison ivy

sarah stays the course, naturally
jessie talks her to the ledge, persuasively

It is a bleak, dark, ever-dimming landscape
Pulling all light in and letting out nothing in return
It is a empty, hollow, endlessly winding corridor
Leading ontologically onward with no chance of finality or redemption

one day, the dentist’s drill locks in and won’t let go
one hour, the need to know triumphs over the need to be known

she, sarah, held her course, intentionally
he, jessie, led with talk, aggressively
invasively
inexorably
knowing that enough noise numbs the nerves effectively
permanently
closing the sale
closing the call
but most significantly
closing the office

— Zumwalt (2015)

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